Privacy Policy
THINKFLEX is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect information through our website (thinkflex.ca) and through our consulting, vCIO, IT management, and cybersecurity services.
By using our website or engaging our services, you agree to the practices described in this Policy.
1. Information We Collect
We collect only the information necessary to provide our services and operate our business. This may include:
1.1 Information you provide
Name, email address, phone number, or business contact details
Information submitted through contact forms or booked consultations
Documents or materials shared during professional engagements
1.2 Information collected automatically
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages viewed and time spent on the site
General analytics data
This information is collected through standard analytics tools such as Google Analytics.
1.3 Information from service engagements
During professional work, we may collect operational or technical information required to deliver IT strategy, cybersecurity, or management services. Clients maintain ownership of all such data.
2. How We Use Your Information
We use your information for the following purposes:
To respond to inquiries and provide requested services
To deliver IT strategy, cybersecurity, and management solutions
To maintain security and monitor compliance with internal policies
To improve website performance and user experience
To communicate updates, recommendations, or service-related notices
To meet legal and contractual obligations
We do not sell your information to third parties.
3. Sharing of Information
We may share information only in the following situations:
3.1 With your consent
When you authorize us to work with vendors, partners, or service providers.
3.2 With third-party providers
We may use external platforms for:
Email security
Backup systems
Analytics
Cloud hosting
Ticketing or support platforms
These providers are contractually obligated to protect your data and comply with applicable privacy laws.
3.3 Legal or regulatory requirements
We may disclose information if required to comply with laws, court orders, or to protect our rights and customers.
4. Data Protection and Security
THINKFLEX uses industry best practices to protect data, including encryption, secure access controls, and continuous monitoring.
While we take all reasonable measures to safeguard information, no digital system is guaranteed to be completely secure.
Clients remain responsible for maintaining their own internal security practices and access controls unless otherwise stated in a separate service agreement.
5. Data Retention
We retain personal information only as long as necessary to fulfill:
The purposes outlined in this Policy
Legal and regulatory obligations
Contractual requirements with clients
Information may be securely archived or deleted once it is no longer needed.
6. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to improve performance and understand visitor behaviour.
You may disable cookies through your browser settings, although this may affect the functionality of some features.
7. Third-Party Links
Our website may contain links to third-party websites or platforms. THINKFLEX is not responsible for their privacy practices.
We encourage you to review their policies before providing information.
8. Access and Correction
You may request access to the personal information we hold about you and request corrections when necessary.
To do so, please contact us using the information below.
9. Changes to This Policy
THINKFLEX may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date. Continued use of our website or services indicates acceptance of the revised Policy.
10. Contact Information
For questions about this Privacy Policy or how your information is handled, please contact THINKFLEX